Delete your Loubibi account

This page explains how to delete your Loubibi account and the data that goes with it. Loubibi is the baby tracker app published by Alexandra Colgan (loubibiapp@gmail.com).

The quickest way: in the app

Open Loubibi and go to Settings.
Scroll to the bottom and tap Delete account.
Confirm. You may be asked to sign in again (or to enter your password) to prove it’s you.

If you are the person who created a family and other caregivers are still in it, remove them first (Settings, then your family’s caregivers), then delete your account.

Or ask us to do it

If you can’t open the app, email loubibiapp@gmail.com from the address you signed up with, with the subject “Delete my Loubibi account”. We will delete your account and your data on our servers and confirm by email, normally within 30 days.

We only delete an account when you can prove you control it: the request comes from the sign-up address, or you can sign in to the account, or you can prove control through a channel we verified earlier. We never delete an account because someone knows details about it (names, dates or logged events), since another caregiver could know those. If you have lost access to the sign-up address and the account, write to us anyway: we will tell you what proof we can accept, and we will not delete anything until you have provided it.

What is deleted

If you joined someone else’s family: your account and personal profile (name, email, sign-in) are deleted. The entries you logged stay in the family’s log, shown as “Former caregiver”, so the other caregivers keep their shared history.
If you created the family and are the only person left: your account, the family, its babies and all of its entries (sleep, feeding, diapers, pumping, growth, milestones and notes) are deleted.
On your phone: when you delete your account in the app, the saved copy of your data, any waiting changes, widgets and reminders on that phone are cleared straight away. When we delete your account because you emailed us, we cannot reach your phone: its saved copy stays until the app is next opened and signs you out, or until you sign out or uninstall the app. Uninstalling always removes it.

What may be kept

Copies held in backups age out on their own schedule, and we may keep limited information only where we are legally required to. See our privacy policy for the details.

Questions: loubibiapp@gmail.com